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Insights

What +600 programs taught us.

Guides, articles, and tools on capability and team development — written by practitioners, from field data.

Articles

From practice.

Learning

Training needs analysis: how to tell whether training is the right instrument

A training needs analysis is not a survey of what people want to learn. What Arthur and colleagues found, and the need chain, link by link.

October 13, 2026 · 12 min
Accountability

How to delegate effectively: hand over the decision, not just the task

How to delegate effectively when the work moves but the decision does not. What Leana's research found, and the four levels of the delegation line.

September 29, 2026 · 12 min
Accountability

Performance reviews: why they change nothing, and how to split them in two

Why performance reviews change nothing, what Kluger and DeNisi's feedback meta-analysis found, and how to separate evaluation from development.

September 15, 2026 · 12 min
Learning

The individual development plan: why it stays on paper, and what makes it work

Why the individual development plan fails as an annual form, what the research behind 70:20:10 actually shows, and the four lines that replace the template.

September 1, 2026 · 12 min
Clarity

The newly promoted manager: what's missing isn't character, it's a mandate

A newly promoted manager rarely fails on character. What Gallup and CMI research shows, and the four things to put in writing in the first week.

August 18, 2026 · 12 min
Dialogue

Why good employees leave: the conversation nobody had

Why do good employees leave? Rarely for money. What Gallup and McKinsey found, and the twenty-minute conversation that 51% never had.

August 4, 2026 · 11 min
Methodology

Capability partner or training vendor? A decision guide

One sells delivery. The other is accountable for behavior that is still there in six months. Both are legitimate buys: here is how to tell which one your problem needs.

August 2, 2026 · 14 min
Dialogue

70% of your team's engagement comes from the manager, not the perks

70% of the engagement difference between teams comes from the manager, not from benefits or events. What Gallup's research shows, and what to do about it.

July 21, 2026 · 9 min
Learning

Why most lessons-learned reviews change nothing (and what builds real learning)

Organizational learning isn't retrospectives. It's three capabilities: reflection, experimentation, integration. Here's the research and the practice.

July 14, 2026 · 16 min
Team building

An effective team building shows up on Monday, not on the day

An effective team building is not measured in fun, but in what the team does a few weeks later. What the research says, and what you can do before and after.

July 7, 2026 · 12 min
Clarity

AI gives you answers. But who makes the decisions in your team?

AI gives you answers, not decisions. Why team decision making is still a leadership problem, and how to fix it in 60 minutes with no new technology.

June 23, 2026 · 10 min
Dialogue

Why polite teams underperform (and how to build dialogue capability)

Most teams confuse politeness with dialogue. Real dialogue is three capabilities: listening, dissent, feedback. Here's the research and the practice.

June 23, 2026 · 16 min
Accountability

Why accountability fails in most teams (and what actually fixes it)

Accountability isn't toughness or pressure. It's three capabilities: commitment discipline, ownership, and correction. Here's the research and the practice.

June 2, 2026 · 16 min
Clarity

Why managers think they are clear (and their teams do not)

Leadership clarity isn't a communication style. It's three capabilities: priority translation, decision ownership, expectation framing. Here's the evidence.

May 12, 2026 · 14 min
Methodology

Open courses or in-house training? A decision guide for a development budget

Open courses are excellent for one person. For an organization trying to change behavior, the math is different. Here is the honest comparison.

October 4, 2017 · 15 min
Methodology

Training doesn't fail because of bad content. It fails because of architecture.

Training rarely fails because people aren't motivated or the content is weak. It fails because there is no transfer layer. Here's the research and the fix.

September 13, 2017 · 15 min
Team building

Team cohesion is not team performance. What team building can and cannot buy

Teams that like each other aren't automatically effective. Research separates social from task cohesion: only one tracks performance. Here's which.

October 12, 2016 · 16 min
Methodology

Soft skills at work: the ones that matter aren't soft, they're behavioral

Soft skills is the wrong name. They are behavioral capabilities: observable, teachable, measurable. Here's which ones pay off and how to build them.

April 2, 2015 · 16 min
Methodology

Organizational commitment isn't bought with perks. It's built.

Commitment doesn't come from parties, office fruit, or annual surveys. It's an output of how the work is designed. Here's the research and the real lever.

March 23, 2015 · 10 min
Team building

What makes a team effective? A definition you can actually measure

An effective team isn't one where people get along. There are three outcome criteria and the conditions that produce them, plus a test you can run this week.

October 31, 2013 · 17 min
Team building

10 factors that raise team effectiveness (and how to find your constraint)

Most lists mix symptoms with causes. Here are the factors that genuinely move team effectiveness, and how to identify the one blocking your team now.

April 8, 2013 · 15 min

Tools

Guides to download.

52 exercises · PDF

52 team building exercises for the office

Our book of 52 facilitated exercises: each under 15 minutes, with debrief questions included. Direct download, no form required.

See the resource →
30 activities · PDF

Virtual team activities

A guide of facilitated activities for remote and hybrid teams, with steps and debrief questions. Direct download, no form required.

See the resource →
Buyer’s guide · PDF

How to buy team building

What works, what doesn’t, how to choose a provider and how to allocate budget. Written to be useful even if you never work with us.

See the resource →
Overview · PDF

Capability OS: the architecture, briefly

Four domains, 12 clusters, one delivery spine. What capability development looks like when it isn’t a course catalogue.

See the resource →

One capability insight a month

One useful idea about how behaviour actually changes in organisations: what we see in programmes, what the research says, what you can try on Tuesday. No campaigns, unsubscribe in one click.

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